Website Terms of Use

This website is operated by Option One Technologies, LLC. These Terms of Use explain the basis on which you may use it, and they apply from the moment you start browsing. Our Website Privacy Notice forms part of them.

They affect your legal position, so please read them before you go further. If you are not willing to accept them, the simplest course is to stop using the website. If you are using the website for a firm or another organisation, you are confirming that you are entitled to accept these terms on its behalf, and references to "you" include that organisation.

These terms cover the website only: its service pages, insights articles, tools and the information we publish. They do not alter the managed technology, network operations, cloud or cybersecurity services we deliver under contract.

Those services are provided under a signed Master Services Agreement with your firm, together with the ordering documents and statements of work that follow it. Where that paperwork, or any terms presented when you sign in to the client portal, differs from these terms, the paperwork prevails for the services it covers, including service levels, coverage hours, response targets and exclusions.

An enquiry, an estimate or a conversation with our team does not create a client relationship, and it does not commit either side to an engagement.

The website is here for people evaluating and working with us. You are welcome to browse it, read our articles and use the enquiry tools for their intended purpose.

You also need to avoid activities that would put the website, us or other people at risk. In particular, you agree that you will not:

Client portal accounts are issued to individual people at client firms. Keep your credentials to yourself, turn on multi-factor authentication where it is offered, and tell your account manager straight away if you think an account has been compromised. We set up and remove portal access at the request of your firm's account manager.

We may suspend or block access, including automated access, where we believe these terms have been broken or where access puts the website or its users at risk.

• break any law, or use the website to help someone else do so;
• pretend to be another person or organisation, or give a misleading impression of your role or affiliation;
• use the website to build a competing service, or copy our content, pricing or article library at scale;
• probe, scan, disrupt or overload the website, or introduce anything designed to interfere with it;
• collect information with robots, crawlers or scrapers without our written permission (public search engines may index the pages we make publicly available);
• attempt to reach data, accounts or systems you have not been authorized to access, including another firm's portal area;
• remove or work around security features, notices or access controls.

What we publish describes our experience and the shape of our services. It is general information rather than technical, security, legal, tax or investment advice, and it is not a substitute for a scoped engagement for your firm.

Our service descriptions, tier comparisons and estimator tools rest on simplified assumptions about users, sites, endpoints, workloads and coverage. Treat them as conversation starters. They do not account for your licences, architecture or obligations, and they are not an offer, a quotation or a commitment to a price, capacity or response time. Pricing and scope are confirmed in writing after discovery and apply only to what we sign. Estimates typically exclude third-party licences, hardware, project work, work outside the agreed scope and taxes.

Website enquiry forms are not a confidential channel and are not monitored around the clock. Please do not send credentials, investor or client data, or live incident details through them. Our Website Privacy Notice explains how we treat what you send us. If something is urgent and relates to a live service, contact your account manager or our service desk directly.

Everything on the website belongs to Option One Technologies or to the people who licensed it to us, and it is protected by United States and international intellectual property law. That covers the text, articles, diagrams, imagery, design, calculators, downloadable material and underlying code.

You may read the site, share links to our articles, and print or save pages for your own internal evaluation. Beyond that we ask you to get our written permission first: you may not copy, republish, redistribute, sell, license, adapt or build derivative material from our content, use it commercially, or use it in a way that implies we are connected with your product. Copyright and proprietary notices need to stay as they are.

Our name, logo and service names are our trademarks. Please do not use them in a way that suggests a partnership, endorsement or approval that does not exist, and ask us before linking to the website in a commercial context.

We are glad to receive suggestions about our services, but please do not send us ideas or material you consider confidential or proprietary. Unless we have agreed otherwise in writing, we are free to use, publish and act on feedback without restriction, payment or attribution.

We name the platforms, vendors and frameworks we work with so you can see where our experience lies. Those names are the trademarks of their respective owners and are used for identification only.

Referring to a platform, regulation or framework here, or having worked with it for other clients, is not a certification, accreditation, audit result, or a promise that it forms part of your service. Nothing on the website should be read as claiming a specific vendor certification, or as confirming that a particular control, deliverable or response target is included in your engagement. What is included is what your signed documents say.

The website may point you to third-party sites, tools or platforms we do not run. We link to them because they may be useful, but we do not control them and are not responsible for what they contain or how they handle your information. If you follow a link, you are dealing with that provider on its own terms.

We monitor the public website and the client portal to keep them secure and working, which can include recording connection and activity information as described in our Website Privacy Notice.

We do not authorize security testing of the website, the portal or our services by third parties. Please do not run scans, load tests or automated attacks against our systems, and do not attempt to access, extract or alter data that is not yours.

If you believe you have found a security issue affecting the website, the client portal or one of our services, please tell us promptly at info@optiononetech.com with enough detail to reproduce it, and give us a reasonable chance to investigate and fix it before saying anything publicly. Do not access, retain or share data that is not yours while looking into it.

Reports made in good faith help us protect our clients and we will acknowledge them. This section gives us a route to receive something you have already come across; it is not permission to test our systems.

We keep the public website running where we can, but we do not promise that it will always be available. We may change, pause or withdraw parts of it at any time, including individual pages, articles, tools and downloads, and we may retire it altogether.

Availability commitments, such as the private cloud uptime commitment described on our service pages, apply to services delivered under a signed agreement. They are not commitments about this website.

We may end or restrict your use of the website if you break these terms. Where that happens, the parts of these terms that are meant to last, including content ownership, vendor independence, disclaimers, liability limits, indemnity and governing law, continue to apply.

THE WEBSITE, ITS CONTENT AND THE ENQUIRY TOOLS ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE GIVE NO WARRANTY OF ANY KIND ABOUT THEM, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, AND ANY WARRANTY THAT THEY WILL BE UNINTERRUPTED, SECURE, ACCURATE, CURRENT OR FREE OF ERRORS.

SERVICE, PLATFORM AND FRAMEWORK DESCRIPTIONS ARE SUMMARIES PROVIDED FOR GENERAL INFORMATION. TYPOGRAPHICAL, PRICING AND TECHNICAL ERRORS CAN APPEAR ON A WEBSITE, AND WE ARE NOT RESPONSIBLE FOR DECISIONS TAKEN IN RELIANCE ON THEM.

Some jurisdictions do not permit parts of this disclaimer to be excluded, so those parts may not apply to you.

TO THE FULLEST EXTENT ALLOWED BY LAW, OPTION ONE TECHNOLOGIES, LLC AND ITS MEMBERS, EMPLOYEES, CONTRACTORS AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE LOSSES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE WEBSITE, INCLUDING WHERE WE HAVE BEEN TOLD THAT SUCH LOSSES WERE POSSIBLE.

WHERE THE LAW DOES NOT ALLOW US TO EXCLUDE LIABILITY, OUR TOTAL LIABILITY IN CONNECTION WITH THE WEBSITE IS LIMITED TO FIFTY US DOLLARS (US$50).

This section concerns the website. Liability for the managed services we deliver is dealt with in the agreements governing those services, and nothing here changes it.

If a third party brings a claim against us because of the way you used the website, or because you broke these terms, you agree to cover the resulting losses and reasonable costs, including legal fees.

We may update these terms. When we do, we will publish the new version on this page with a fresh effective date and flag anything that matters. Continuing to use the website after that means you accept the updated terms; if you do not, please stop using it.

Notices we send about the website may be given by email or by posting them on the site. Where a client agreement sets out how formal notices are given for services, that route applies to those services.

These terms are governed by the laws of the Commonwealth of Massachusetts, and the state and federal courts sitting in Suffolk County, Massachusetts have exclusive jurisdiction over disputes about the website or these terms. Each side waives any objection to those courts.

Before starting proceedings, please raise the issue with us so we can try to resolve it directly. Nothing in this section prevents either side from going to court urgently, for example to protect confidential information, systems or intellectual property.

If a provision turns out to be unenforceable, the rest of these terms stay in force. Not enforcing a provision on one occasion does not waive it. These terms, together with our Website Privacy Notice, are the whole agreement about your use of the website and replace earlier discussions on that subject. You may not transfer your rights under these terms; we may transfer ours to an affiliate or a successor. Headings are for readability, and "including" means "including but not limited to".