Client portal

Your entire IT estate, one login

Track tickets across the organization, provision cloud workloads and virtual desktops yourself, monitor users, endpoints and security events, follow vulnerability and patching status, and pull the reports your board and auditors ask for.

Single pane
Tickets, cloud, endpoints, security, and reports in one login
Real time
Telemetry from RMM, SIEM, EDR, and the private cloud
Self service
Provision VMs and desktops without waiting on a ticket
Audit ready
Evidence exports the moment a regulator or insurer asks
portal.optiononetech.com · Riverstone Capital
TicketSubjectPriorityStatusAge
#48213Bloomberg terminal login failureP1In progress12m
#48209New hire onboarding · trading deskP2Waiting on you1h
#48198VPN latency from London siteP2In progress3h
#48176Laptop refresh request · analystP3Scheduled1d
#48154Mailbox archive restoreP3Resolved2d

7

Open tickets

20m

Avg. P1 ack

96%

SLA attainment

4.9

CSAT · 30d

Illustrative portal interface with sample data.

Inside the portal

Everything your team needs, without opening a ticket to ask

The portal is included with every Option One Technologies agreement. What each person sees depends on the role and scope you assign them.

Service desk & ticketing

Track every ticket across your organization in one place: open, in progress, waiting on you, and resolved.

  • Org-wide ticket visibility by user, site, and priority
  • Submit, comment, and attach files without email ping-pong
  • SLA countdown on every P1 and P2 ticket
  • Approval workflows for managers and department heads
  • Full resolution history and time-to-resolve trends

Self-service cloud

Provision and manage workloads in the Option One Technologies Virtual Private Cloud without waiting on a ticket.

  • Deploy VMs from approved templates with guardrails
  • Start, stop, resize, and snapshot on demand
  • Per-workload cost and capacity visibility
  • Backup and DR status for every workload
  • Change history with who did what, and when

VDI / Desktop as a Service

Publish, assign, and reclaim virtual desktops for staff, contractors, and third-party managers.

  • Assign desktop pools by role, team, or engagement
  • Same-day onboarding for new hires and contractors
  • Session status, active users, and idle reclamation
  • Golden-image versions and controlled rollouts
  • Instant revoke on departure, no hardware to chase

Users & endpoints

A live inventory of who works for you and what they work on, joined together.

  • Every user with their devices, licenses, and access
  • Warranty, age, and refresh-eligibility per endpoint
  • Encryption, EDR agent, and MDM enrollment status
  • Onboarding and offboarding checklists with progress
  • Hardware requests routed to procurement

Security events

Apollo SOC detections surfaced with the context and the action already taken.

  • Detections by severity, mapped to MITRE ATT&CK
  • Analyst notes and containment actions taken for you
  • Identity, email, endpoint, cloud, and network sources
  • Phishing reports raised by your own users
  • Incident timelines you can hand to an auditor

Vulnerability & patching

Know exactly where you stand on exposure and patch compliance, per device and per fleet.

  • CVE findings ranked by severity and exploitability
  • Patch compliance by OS, third-party app, and site
  • Remediation owner and target date on every finding
  • Pending reboots and blocked patches called out
  • Trend lines proving posture improvement over time

On-demand & scheduled reports

Pull a report the moment you need it, or have it in your inbox before the meeting starts.

  • Executive, compliance, asset, and ticket reports
  • Generate on demand in PDF or CSV
  • Schedule daily, weekly, monthly, or quarterly
  • Email distribution lists per report
  • Evidence packs for SEC, FINRA, SOC 2, and insurers

Access & governance

Role-based access so each person sees exactly the scope they own.

  • Roles for executives, IT leads, managers, and end users
  • Scope by site, department, or entity
  • SSO with your Microsoft or Google tenant, plus Duo MFA
  • Full audit log of portal actions
  • Documentation library: runbooks, policies, diagrams

Next step

See the portal with your own environment in it.

We'll walk your team through tickets, cloud, endpoints, security and reporting, then map what your rollout would look like.

Continuous monitoring

24 / 7 / 365.
The page ends. The watch doesn't.

  • Helpdesk24x7x365ONLINE
  • Network operationsAll sitesMONITORING
  • Apollo SOC5 layers → SIEMACTIVE
  • Private cloudEast ↔ West99.99%
Telemetry ingest · live
Option One Technologies

Managed IT, 24x7 network operations, private cloud, and the Apollo security operations center for SEC and FINRA-regulated financial firms and growth companies.

© 2026 Option One Technologies LLC. Service descriptions are summaries; the governing scope, service levels and commercial terms are set out in the Master Services Agreement and applicable Ordering Document. Microsoft, Lenovo, Cisco, Meraki, Fortinet, Palo Alto Networks, SentinelOne, Duo, Suricata, Intune, Jamf, Kandji, Bloomberg and Amazon Bedrock are trademarks of their respective owners.